Customer Success Associate

Company Description
Postura is setting the standard for ergonomic and industrial AI in manufacturing. In just a few years, what began as a team of four has become a trusted platform adopted by major enterprise groups across Europe. Our AI‑powered software transforms how manufacturing companies assess ergonomic risk and optimize production processes — replacing manual, time‑intensive assessments with objective, scalable, data‑driven analysis. We work with more than 20 major manufacturing groups, including  Beko, Electrolux, and Piaggio , and are expanding across Europe and globally.

After recently closing a new investment round, we are scaling fast and looking for new talent to double the team over the next year.

Why Postura?

Build something that lasts.  This is a founding CS role. You won’t inherit a playbook — you’ll write it.

Work with the best.  You’ll collaborate daily with the founding team — CEO, CPO, and CRO. The CS function is backed by the experience of two top‑tier mentors with deep enterprise expertise, and you’ll benefit from that knowledge as part of how the team operates.

Deliver real impact.  Adoption, retention, and expansion are not abstract metrics here: they are the business.

Grow fast.  Responsibility and exposure that might take years elsewhere, available from day one.

Role Description
As our  first Customer Success Manager , you will be a founding member of Postura’s CS function, built alongside the founding team from scratch. You will coordinate and directly manage a significant share of our enterprise client portfolio, operating within a structured ownership system. You will run kickoffs, trainings, checkpoint calls, and adoption reviews — keeping champions aligned, unblocking obstacles, and making sure every client reaches their goals and renews.

What you’ll work on

Coordinate and directly manage the  onboarding journey  for new plants: kickoff, training (on‑site or remote), checkpoints, activation closing, and adoption review.

Run  checkpoint calls  to monitor usage, unblock obstacles, and keep clients on track.

Manage the  renewal and expansion pipeline : track contract timelines, anticipate risks, and build expansion plans with champions.

Maintain the client relationship at a  personal level : calling to unblock situations, scheduling extra touchpoints, sending proactive pings and reminders based on next steps — making things happen, not just tracking them.

Keep the  Control Tower  — our internal client management system — always current: account health, stage progression, risk indicators, meeting notes.

Contribute to building the  CS playbook and processes  that will scale with the portfolio.

Surface structured client feedback to  inform product decisions .

What you’ll bring

Builder mindset  — you want to create the process, not follow one.

Obsession for quality and discipline : precise notes, updated statuses, clean documentation, a live funnel.

Experience in  Customer Success, Account Management, or client‑facing B2B roles  — startup, scale‑up, or consulting all count.

Ability to manage  complex, multi‑stakeholder relationships  at enterprise level.

Willingness to  travel across Europe  for on‑site training and key client moments.

Fluent English  — non‑negotiable.

Comfortable with  structured tools : CRM, account management systems, Notion.

Extra skills

Other  European languages  (Polish, German, French…) — strong plus given our Central and Eastern Europe expansion.

Familiarity with  manufacturing, HSE, or ergonomics  — appreciated, not required.

Previous experience in  early‑stage startup environments .

What we offer

Paid internship , with growth opportunities.

Flexible work : we value outcomes over hours.

Team & culture : average age  29 , open feedback, no politics, high trust.

Location
Milan (Italy) — hybrid. We’re in the office 2–3 times a week and value in‑person collaboration with the founding team. We ask for at least one day a week in office, with flexibility prioritized — especially when client travel is involved.

Hiring process

Screening call (~20 min)

Role interview (~45 min)
Interview with the founding team (~20 min)

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