Customer Executive

Experteer Overview  You join Sim Corp to manage and grow strategic client relationships within the Sofia team, acting as the primary contact for assigned clients and leading cross-functional initiatives. You will drive business development, contract negotiations, and program delivery to ensure client success and revenue growth. The role blends relationship management with project leadership across Consulting, Development, IT, and Business Services.

This is an opportunity to shape how clients realize value from Sim Corp’s modules and services in a dynamic, international environment.
Retribuzione / Benefits   Translate targets into action plans to upsell modules and services
Define pricing structures and SLAs for new contracts and projects
Prepare commercial offerings, RFIs and RFPs with internal stakeholders
Participate in customer demos with Sim Corp Consultants
Negotiate renewals and new commercial agreements
Serve as single point of reference for existing clients beyond Sofia Help Desk
Promote and sell additional Sofia modules and services
Lead projects for client initiatives ensuring scope, timing, and quality
Coordinate cross-functional teams for alignment and execution
Lead State of the Account (SOTA) meetings with clients
Manage procurement relationships and periodic contractual reporting on SLAs
Support calculation and validation of service fees
Responsabilità   English – good working proficiency
Project Management skills – plan, execute, control, and close projects to defined goals
Requisiti fondamentali   Flexible working hours
Hybrid model
Health insurance and pension plan
13th and 14th-month pay
Ticket restaurant (8,50 EUR per working day)
Professional training and courses provided by Sim Corp

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