Training Coordinator

Since 1828, Guerlain has been dedicated to creating absolute Beauty and transmit a more beautiful world. To reveal wonders - through the craft of exceptional products, but also through the development of exceptional and audacious talents.

We run a transformation at a fast pace and are onboarded on the accelerating elevation journey that will lead us to the clear destination of being the most iconic high perfumery and high cosmetic house in image and products, above the competition, the most exclusive one.

Reporting to the Retail & Education Manager, in a context of business growth and transformation, Guerlain training Coordinator embody perfectly the values of Maison Guerlain and plays a crucial part to define country training strategy for the country distribution and driving initiatives to enhance the Knowledge and skills of Retail Teams within the country. Content strategy has to be defined in alignment with local objectives, plan training calendars and implement deployment strategies while establishment KPIs to measure training effectiveness and manages Guerlain Trainers.

Job responsibilities
Key Responsabilities:

Act as the primary advocate and sponsor of the organization's training strategy within the country, driving initiatives to enhance the capabilities of Retail teams.

Align content materials with local business objectives, ensuring that training materials are relevant, engaging, and conducive to the achievement of regional goals .

Training Calendar Planning and Execution:

Develop comprehensive training calendars tailored to the needs of the country, considering local market dynamics and seasonal variations.

Execute training programs effectively, ensuring timely delivery and maximum participation from Retail staff across the country.

Implement deployment of training activities that cater to the unique requirements of the country, taking into account regional nuances and cultural sensitivities.

Ensure seamless execution of training initiatives, collaborating closely with regional stakeholders and subject matter experts.

Implement individual training path for Guerlain Retail Team

Liaise with commercial and marketing team to offer both an adapted expertise program as well as on-going novelty training

KPI Establishment and Monitoring:

Establish KPIs to evaluate the effectiveness of training programs within the country, providing insights into the impact on employee performance and business outcomes.

Monitor training effectiveness rigorously, analyzing performance metrics and making data-driven adjustments to optimize training initiatives.

Stakeholder Engagement and

Collaboration:

Engage with key stakeholders, including Retail leaders, HR professionals, and local subject matter experts, to align training efforts with country-specific business objectives.

Foster collaboration and communication across departments to ensure synergy in training initiatives and maximize their impact.

Stay abreast of industry trends and best practices in training and development, continuously seeking opportunities to enhance training methodologies and approaches.

Drive innovation in training initiatives, leveraging insights from performance data and stakeholder feedback to refine and optimize training programs over time.

Profile
Profile

Excellent grooming, matching Brand DNA with high sense of luxury and service

Strong experience in the cosmetic industry

Result-oriented with a Retail mindset

Curious, open-minded, positive, and detail oriented

Advanced understanding of training methods

Strong experience in training including delivery of training (experience within the cosmetic industry and/or retail would be a plus)

Office (Power Point, Word and Excel)

Italian & English speaking, French is a plus

Workplace - Milan (travelling…