Fraud investigator

For ING Italy fraud team we are looking for an enthusiastic and driven professional who gets energy from preventing and limiting fraud. We are looking for a Fraud Investigator who is skilled in collecting, analyzing and interpreting (digital) forensic traces and being able to conduct internal and external fraud investigations. You will work in a team dedicated to protect ING and its customers against fraud.
The fraud investigator conducts end‑to‑end investigations on fraud reports from systems, customers and third parties. You analyze, diagnose and respond appropriately to fraud incidents, document findings (including reporting to outside parties), take actions to prevent losses and recover funds to minimize the damage and impact of fraud to the organisation and to the customer. You will execute complex investigations (e.g. complex and/or multiple products/channels) and define, in collaboration with fraud management expert(s) and rule writers, mitigating measures for newly discovered modus operandi.

You will report your findings and lessons learned in line with the organisational style guidelines and for (internal) publication. Data collection and data analysis are key attributes of the role.
You will have external contact with law enforcement and/or internal contact with legal to support data delivery & necessary actions for Police reports. Where necessary, you seek cooperation with other, global, teams to achieve goals and improvements. You have a pragmatic and flexible attitude, can work independently and under pressure. Act decisively and dare to make choices in the interest of the customer and of ING.

You are able to distinguish between acting quickly and efficiently and the more complex matters and can switch well between them.
We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning and take responsibility. In return, ING supports you to develop into an even more awesome version of yourself.
Key qualifications:
5+ years relevant work experience in a (complex) financial services environment, preferably as an investigator or data analyst
Relevant education at least at bachelor level; a Forensic ICT or Computer Science education is an advantage
Knowledge and demonstrable experience in the field of (digital) fraud investigation and relevant laws and regulations
Practical attitude, structured work style, proactivity, flexibility, decisiveness and independence
Awareness of relevant legal frameworks and ability to work within global and local procedures
Strong understanding of fraud threats in a dynamic environment
Collaboration skills to meet shared objectives and deliver on promise
Strong data collection, analysis & visualization skills
Ability to engage and collaborate with a diverse range of (senior) stakeholders in multiple countries, culturally aware
Pro‑actively asks for feedback and does not hesitate to give feedback to others
Good command of the English language (verbal and written)
Display ING’s values and behaviours as described in the Orange Code; honest, prudent and responsible, with a pro‑active mindset

Working conditions:

Full Time, Permanent.
Benefits:
Super flexible smart working
Competitive base salaries and performance based bonuses
Diverse cultures & innovative mindsets
International environment
Commitment to sustainability
Lots of training development opportunities to help you grow
Moments dedicated to physical and mental well‑being
A special day off when it is your birthday (#doyourbirthday)
Free water & coffee at the office
We are fully committed to creating a safe and inclusive environment, based on mutual respect and the value of diversity, offering equal job opportunities to all qualified candidates.

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