Customer Onboarding Officer - Italian Market ðð¹

Experteer Overview In this role you scale Qonto’s Italian market by performing thorough onboarding validations and KYC/KYB assessments. You work within the KYC-B Operations team to reduce backlogs, ensure compliance, and boost CSAT. You will produce detailed analyses to justify onboarding decisions and support frontline teams. You join a fast-growing, customer-focused environment that values meticulous reasoning and adherence to guidelines.

You will influence how onboarding is executed during a pivotal expansion phase.

Retribuzione / Benefits Conduct manual validations of customer and company profiles (approx. 15–20 per day) to determine account eligibility

Review complex KYC/KYB documents across the customer lifecycle (passports, IDs, registration papers, financial statements)
Draft structured analytical reports for each case to justify accept/reject decisions

Provide operational support and guidance to the level one DTO team as needed

Maintain high cadence to clear the onboarding backlog and process accounts efficiently

Responsabilità1–2 years of operational experience in customer care, KYC/KYB and/or compliance

Strong attention to detail and ability to review complex legal and financial documents

Analytical writing skills with capability to articulate clear analyses

Adaptability and resilience in high-volume, potentially stressful environments

Fluent Italian (written and spoken) and good English Customer-focused mindset with awareness of impact on customer journey
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