Credit & Collection Specialist

Position: Credit & Collection Specialist - Becton Dickinson
Job Description    We are looking for a Junior Customer Finance Specialist to join the Customer Finance Italy team, with an initial focus on ROWA Collections. The role is designed to strengthen operational continuity and resilience across the perimeter, optimizing the management of the ROWA portfolio through strong analytical, organizational, and planning capabilities. Within the GBS‑QTC (Quote to Cash) framework, the objective is to streamline operations, support effective prioritization of activities, and ensure alignment with planning methodologies and the overall operating model across the end‑to‑end revenue cycle, from quote to cash collection.

The scope may progressively expand to other BD areas, contributing to Workforce Management (WFM) activities aimed at optimizing resource allocation and operational efficiency, as well as to the evolution of the delivery model with external partners, with a focus on performance monitoring and continuous improvement in both local and cross‑country contexts.
Responsibilities     Support the management of the ROWA Collections perimeter, including operational collection activities and negotiations.
Perform portfolio analyses and contribute to the rationalization of activities and the allocation of time and resources.
Support portfolio segmentation and the application of structured, data‑driven criteria.
Contribute to stop‑chasing, write‑off, and escalation decisions in line with policies and governance.
Support Workforce Management (WFM) routines, also in collaboration with external partners.
Gradually extend support to other areas within the BD Customer Finance perimeter.
Interface with cross‑country stakeholders on relevant activities and initiatives.
Education Requirements    Degree in Economics, Finance, Business Administration, or related disciplines (or equivalent experience in Customer Finance / Credit Management).
Technical Skills    Intermediate experience in Customer Finance, Customer Service/Tenders/Pricing, Collections or Credit Management. Knowledge of Order to Cash processes. Strong analytical skills and data‑driven decision‑making capabilities. Familiarity with WFM models and structured operational environments. Ability to work with different ERP systems. Excellent proficiency in Excel and equivalent tools.
Soft Skills    Strong analytical and process‑oriented mindset. Ability to work with clear priorities. Accuracy, reliability, and strong sense of ownership. Collaborative attitude with effective communication skills.
Languages & Additional Assets    English: required. Spanish: considered a plus. “Liceo Classico” high school background is considered a plus.
Growth & Development    The role is positioned at JG2 level and represents a solid foundation for professional growth within Customer Finance, with potential evolution over time depending on the expansion of scope and responsibilities.
Target Salary    Our target base salary range for this role is between €40,000 and €42,000 per year, complemented by a competitive bonus structure and a comprehensive benefits package.
Equal Opportunity Employer    Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectionate or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.
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