Senior Client Partner - New Vertical

We are looking for a Senior Client Partner to lead the strategic expansion of the New Vertical segment in Italy. This is an opportunity to take on a leadership role within a fast-growing area of the business. You are a senior commercial profile with strong experience in people management and development, and you will be responsible for growing a significant part of Deliveroo’s New Vertical business by directly leading a team of Account Managers.

The role is primarily commercially focused with a strong people management component, and requires close cross‑functional and international collaboration with the Operations, Marketing and Product teams to ensure success.
Responsibilities   Lead and grow a team of Account Managers dedicated to the Grocery and Retail segment, setting goals, priorities and individual development plans.
Own the commercial results of the segment, define together with New Verticals Director and other New Verticals leaders the strategy to achieve results and to expand the segment in order to achieve quarterly and yearly goals
Lead most relevant negotiations and the relationship with most senior stakeholders among our main Partners
Work closely with Marketing & Merchandising functions to pull the right levers in order to impact business results and ensure highest Customer Experience.
Collaborate with the Operations to drive efficiencies, improve partner outcomes and accelerate growth of the segment.
Lead the team’s quarterly planning process, working with the HQ Strategy & Finance team to develop accurate forecasting, monitoring and reporting.
Work closely with the "New Businesses" leadership team and other groups at Deliveroo to deliver high‑impact projects.
Mentor and develop the team, fostering the professional growth of each team member and building a cohesive, high‑performing working environment.
Requirements  Requirements - We ask that you have a strategic mindset, strong analytical skills and people management experience, with a track record of exceeding commercial targets, as well as:
At least 5 years of experience in commercially focused roles with team management and development responsibility.
Prior experience in direct people management, including goal setting, performance evaluation and team development.
Experience in Retail, Grocery and/or FMCG sectors is a plus.
Experience growing commercial performance through effective trading, while delivering on budget and against a long‑term strategy.
Strong analytical mindset and ability to read commercial data.
Commercial & Marketing Acumen – deep knowledge of industry trends, competition, best practices, and other factors that affect profitability and business success. Able to rapidly understand how the business operates and what drives profitable growth.
Customer Obsessed – understands and connects with customers/partners, with the goal of building services and products that serve their best interests.
Tactical & Strategic – able to think big while also executing on‑the‑fly, understanding the dynamics, interdependencies and implications of decisions.
Stakeholder Management – able to engage, inform, and gain the support of a wide range of internal and external stakeholders.
Inspiring Leadership – brings energy, enthusiasm and passion to leading and growing the team, creating a stimulating, unique and enjoyable working environment for all team members.
Why Join Us?
Make a visible impact every day. Your work directly improves experiences for customers, partners and riders.
Learn fast in an entrepreneurial environment. Work close to the market with autonomy, pace and real responsibility.
Build a career, not just a role. Stretch yourself, develop new skills and grow as the business evolves.
Deliver together in an inclusive culture. Collaborative, values‑driven teams that support how you work best.
Our Global Structure Deliveroo is now part of Door Dash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across Door Dash and Wolt. Together, we’re unlocking new possibilities as one global team.
Compensation National Collective Agreement (CBA): CCNL…