Sales Assistant Galleria

Position
Sales Assistant – Milàn Galleria Boutique, Christian Dior Couture

Job Responsibilities
As a member of our team, you are responsible for excellent customer care and service quality according to our current standards. You are the Ambassador of the Maison Christian Dior and you can make every customer feel welcomed and cherished on an exclusive level.

Manage the relationship with the clients in the Boutique, having as objective to sell products and to present in the proper way the Brand Image, giving effective information regarding products and events.
Be a mentor for the new comers providing some training and coaching actions, collaborating with the boutique managerial team, in order to ensure the proper Dior induction to all team members.
To build customer loyalty through CRM actions: contact/information retrieval, follow up activities, propose and support in the organization of events, suggest new ideas.
Ensure a welcoming client focused environment, which includes offering best in class service, in person, over the phone and through e-communication.
Problem‑solving in partnership with the team to ensure that each client issue is properly resolved to the benefit of the business and the client.

Requirements

Knowledge selling techniques.
English and Arabic are mandatory (other languages are a plus).
Office 360 and other basic knowledge of digital software.

Soft & Interpersonal Skills

Ambition to grow in luxury retail and take upon different challenges and new responsibilities.
Positive and kind attitude.
Team‑working attitude.
Committed, flexible and willing to learn.
Strong drive for business results with a passion for creativity, fashion and the Maison.
Working by objectives and time management skills in a fast‑paced environment.
Strong communication skills, empathy, and agile mindset.
Ability to develop lasting relationships with people through strong communication.

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