Client Advisor

Canali has been a paradigm of Italian tailored luxury and masculine elegance for over 90 years. Since 1934, it has promoted the values of Made in Italy excellence through its artisanal know-how, creating sartorial masterpieces of extraordinary fit and comfort in a perfect balance of elements that blends culture and history with style and taste.

Position Location
Job Responsability

Deliver an elevated and memorable in-store experience, embodying Canali’s brand values.

Build authentic relationships with clients, understanding both expressed and unexpressed needs, and tailoring the experience accordingly

Act as a trusted style advisor, guiding clients through a refined and personalized selling ceremony

Develop long-term client relationships through consistent follow-up and after-sales care

Contribute to the success of the boutique by achieving individual and team performance targets

Promote and integrate the Made to Measure and Me By Canali  services within the client journey

Requirements

Minimum 3 years of experience in luxury retail or a high-end customer-focused environment

Strong sensitivity to client experience, with a natural ability to build trust and long-lasting relationships

Knowledge of Made-to-Measure is considered a strong asset

Team-oriented mindset combined with a proactive and autonomous approach

Comfortable with digital tools supporting clientelling and sales activities

Fluent in English and Italian; additional languages are an advantage

Understanding of retail operations, including sales processes and stock management

Our selection process is based exclusively on skills, merit and professional aptitude, ensuring a respectful and welcoming work environment for everyone.
Canali strongly values diversity and respects equal opportunities. All our job postings are addressed to candidates of any gender.

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