Senior Sales Associate

About the Role
Grade Level: 09

The S&P Dow Jones Indices sales team supports clients across the full commercial journey from first request through contract execution, entitlement and onboarding, and ongoing renewals. The role focuses on driving sales speed and accuracy by owning key deal operations, spotting issues early, and keeping stakeholders aligned.

Responsibilities

Support the full sales cycle by processing sales deals and client requests accurately and on time (including licensing, entitlement, billing, renewals, and account maintenance).

Partner with Sales to respond to and process inquiries in Salesforce, applying clear guidelines and good judgment to resolve varied, non‑routine issues.

Manage agreement drafting and support negotiations by coordinating inputs across Sales and Legal, clarifying requirements, and keeping next steps moving.

Collaborate with Finance, Product Management, Data Product Management, Client Services, Pricing Governance, and Legal to remove blockers, improve workflows, and raise quality through continuous improvement.

Deliver excellent service to enhance customer satisfaction and adoption within existing accounts by actively listening, understanding the “why” behind requests, and communicating updates clearly to clients and internal stakeholders.

Hold weekly meetings with Sales Representatives to share KPIs, highlight risks, prioritize actions, and align on team goals.

All employees are required to work from the office a minimum of 2 days per week.

Required Qualifications

2+ years of experience in client services, sales support, or a similar client‑facing role.

Fluency in English and Italian.

Proficiency with MS Office (especially Excel and PowerPoint) and Salesforce.

Strong organization and time‑management skills—able to track multiple tasks, meet deadlines, and focus on high‑impact work.

Clear, confident communication skills—able to translate and clarify sales/process information for different audiences.

Collaborative mindset and emotional intelligence—actively listens, seeks to understand other perspectives, and builds trust with Sales and partner teams.

Proactive, improvement‑oriented approach—looks for ways to raise quality, reduce friction, and support team goals beyond assigned tasks.

All candidates who reach the final stage of our interview process must attend at least one in‑person interview at your nearest S&P Global office. This must be completed before we can proceed to an offer.

Preferred Qualifications

Experience supporting deal processes across licensing/contracting, entitlements, billing, and renewals.

Experience with Tableau or Power BI.

Additional European language skills.

Comfort operating in a fast‑paced environment with changing priorities, resourceful, solution‑oriented, and able to adapt approach using past experience and available information.

Benefits

Health & Wellness:
Health care coverage designed for the mind and body.

Flexible Downtime:
Generous time off to keep you energized.

Continuous Learning:
Access resources to grow your career and learn new skills.

Invest in Your Future:
Secure your financial future through competitive pay, retirement planning, a continuing education program with a company‑matched student loan contribution, and financial wellness programs.

Family Friendly Perks:
Benefits for partners and children.

Beyond the Basics:
Retail discounts, referral incentive awards, and other small perks.

Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to  and your request will be forwarded to the appropriate person.

US Candidates Only:
The EEO is the Law Poster describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision.

#J-18808-Ljbffr