Client Advisor TAG Heuer Milano

Job Responsibilities
A TAG Heuer Client Advisor plays a central role on the sales floor, increasing boutique sales and achieving objectives, by working on his/her own KPIs, always delivering memorable experiences & services in store. Supports colleagues & other team members in the boutique.

…A CLIENT DEVELOPMENT SPECIALIST WHO LEVERAGES ALL AVAILABLE RESOURCES TO BUILD LONG-LASTING PERSONAL CONNECTIONS WITH CLIENTS.

Embodies TAG Heuer’s brand DNA and acts as a passionate Brand Ambassador in and outside the boutique. Achieves individual clienteling objectives leveraging all the tools provided. Ensures qualitative client data collection and leverages the data to address clients in a personally relevant way. Contributes to all daily processes under the supervision of the boutique management. Leverages properly all tools. Applies rigorously all guidelines related to grooming, attitudes, and visual merchandising.

Profile

Client discovery, product presentation, storytelling, upselling, handling of objections, sales closing. Understanding of sales KPIs Knowledge of Client and Clienteling KPIs.

Knowledge of digital tools.

Knowledge of / interest for Brand DNA, history & collections.

Client-centric mindset, focused on recruiting new clients and growing the active client base, nurturing long term relationship with clients.

Open minded, excellent interpersonal and communication skills.

Energetic, self‑motivated, action and results‑oriented.

Self‑starter, able to work effectively in a fast‑paced and dynamic environment.

Adaptable to changes, flexible, able to bring up new ideas and solutions.

Team spirit, high integrity and transparency.

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