Senior Client Advisor – Milano Montenapoleone

Within our Flagship Store in  Milan , we are searching for a  Senior Client Advisor .

Through creativity, entrepreneurship and passion our sales staff enhances the uniqueness of the Brand and is able to create a luxurious and visually pleasing environment for our customers in line with the Bulgari spirit.

Accountabilities
Sales and Services

Maximize sales opportunity deriving from any entrance in store

Acting as a Brand Ambassador by representing and promoting the brand inside and outside of the Store, by engaging and acquiring potential customers. This involve, as instance taking part in networking events

Contribute to the KPIs achievement

Handle all clients/prospects entering the store for whatever reason (browsing, purchase, after-sales, complaints)

Handle sales process as per delivery standards (from Welcome to Packaging)

CRM

Enrich CRM data base with clients granting KPIs quality in data collection

Develop prospects into CRM data base proactively focusing on his/her social attitude and networking activities

Perform all CRM 1 to 1 activities as per Store Manager indications including CRM After Sales Service (ex. follow up on watch maintenance)

Other Activities

Apply all sales related procedures and guidelines (discounts, security, fiscal, legal, etc.)

Ensure that all front area of the shop are neat, clean and products are displayed as per VM guidelines

Perform all AFSS front office activities directly related to final customers acting as proactive point of and assuring that the customer satisfaction is constantly pursued and restored

Desired Skills and Experience

6-8 years of experience in luxury retail sales

Excellent selling skills

Knowledge of fine Jewellery & Watches is a plus

Passion for the brand

Strong Interpersonal skills and outstanding customer orientation

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