Customer Service Professional

Overview

Ceco Door (an ASSA ABLOY company) is growing and to support that growth, we are looking to add an experienced Customer Service Professional to our team. This is an on‑site role based out of our manufacturing facility located in Milan, Tennessee.

• Provide exceptional customer service and support as the first point of contact for our customers.
• Handle inquiries, resolve issues, and ensure customer satisfaction.
• Provide general and technical information as requested, following up to maintain excellent service.
• Answer and respond to incoming calls regarding pricing, scheduling, delays, technical inquiries, and more.
• Manage after‑sales orders (RGA, short schedule, complaints).
• Assist teammates as needed.
• Respond to written inquiries promptly and effectively.
• Resolve customer complaints and concerns professionally.
• Maintain a high level of product knowledge to assist customers effectively.
• Collaborate with other departments to ensure seamless customer experiences, identify opportunities for process improvements, and contribute to team goals.
• Actively participate in creating a safe and harmonious working environment for all employees.
• Ensure compliance with federal, state, local, and corporate governance policies, regulations, laws, AADG programs and policies, and the ASSA ABLOY Code of Conduct.
• Perform other related duties as assigned.
• Some travel may be required.

• High school diploma or GED.
• Customer service experience preferred – at least one year in a fast‑paced environment.
• Previous experience in manufacturing, building materials, or commercial construction a plus.
• Excellent verbal and written communication and listening skills.
• Good organizational, planning, and follow‑up skills.
• Maintain confidentiality of competitive and industry documents.
• Strong problem‑solving abilities.
• Self‑motivated and able to prioritize multiple important, time‑sensitive tasks in a fast‑paced environment.
• Basic math skills (addition, subtraction, fractions, decimals).

• Paid vacation, sick time, and paid company holidays.
• Medical, dental, vision, short and long‑term disability, life, and AD&D insurance.
• 401(k) program with company contributions.
• Tuition reimbursement and learning and career development opportunities.
• Flexible spending.
• Employee assistance program.
• Recognition, well‑being, and employee experience programs.

Nearest Major Market:
Jackson
Nearest Secondary Market:
Memphis

AADG, Inc. is an Equal Opportunity Employer/Minorities/Females/Disabled/Veteran.