Customer Service Professional

Do you possess a proven track record of providing exceptional customer service and support within the manufacturing, building materials, or commercial construction industry? Do you believe that your role should be to deliver an outstanding customer experience? Do you enjoy providing customer support from a business-to-business perspective?

Ceco Door (an ASSA ABLOY company) is growing and to support that growth, we are looking to add an experienced Customer Service Professional to our team. This will be an on‑site role based out of our manufacturing facility located in Milan, Tennessee.

• Provide general and technical information as requested by customers, follow up and strive towards continued excellence.
• Answer and respond to incoming calls regarding pricing, scheduling, delays, technical inquiries, and other questions.
• Responsible for after‑sales order management (i.e., RGA, Short Schedule, and complaints).
• Assist teammates as needed.
• Respond to written inquiries promptly and effectively.
• Resolve customer complaints and concerns in a professional manner.
• Maintain a high level of product knowledge to assist customers effectively.
• Collaborate with other departments to ensure seamless customer experiences, identify opportunities for process improvements, and contribute to team goals.
• Actively participate in providing a safe and harmonious working environment for all employees.
• Ensure compliance with federal, state, local, and corporate governance policies, regulations, and laws, AADG programs and policies, and the ASSA ABLOY Code of Conduct.
• Perform other related duties as assigned.
• Some travel may be required.

• High school diploma or GED.
• Customer Service experience preferred – at least one year in a fast‑paced environment.
• Previous experience in manufacturing, building materials, or commercial construction is a plus.
• Excellent verbal and written communication and listening skills.
• Good organizational, planning, and follow‑up skills.
• Must have general computer skills.
• Maintain confidentiality of competitive and industry documents and materials.
• Strong problem‑solving abilities.
• Self‑motivated and able to work in a fast‑paced environment while prioritizing multiple urgent tasks.
• Basic math skills (addition, subtraction, fractions, decimals, etc.)

• Competitive salary.
• Paid vacation, sick time, and paid company holidays.
• Medical, dental, vision, short and long‑term disability, life and AD&D insurance.
• 401(k) program with company contributions.
• Tuition reimbursement, learning, and career development opportunities.
• Flexible spending.
• Employee assistance program.
• Discount portal.
• Recognition, well‑being, and employee experience programs to support and celebrate you throughout your career.

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AADG, Inc. is an Equal Opportunity Employer/Minorities/Females/Disabled/Veteran.