Customer Service Professional

Responsibilities

• You will be the first point of contact for our customers, providing exceptional service and support
• Handle inquiries, resolve issues, and ensure customer satisfaction
• Provide general and technical information as requested by the customers
• Follow up and strive towards continued excellent
• Answer and respond to incoming calls regarding pricing, scheduling, delays, technical inquiries, etc.
• Responsible for after-sales order management (i.e. RGA, Short Schedule, and complaints)
• Assist your teammates as needed
• Respond to written inquiries promptly & effectively
• Resolve customer complaints and concerns in a professional manner
• Maintain a high level of product knowledge to assist customers effectively
• Collaborate with other departments to ensure seamless customer experiences
• Identify opportunities for process improvements and contribute to team goals
• Actively participates in providing a safe and harmonious working environment for all employees
• Assures compliance with federal, state, local and corporate governance policies, regulations, and laws, AADG programs and policies and the ASSA ABLOY Code of Conduct
• Performs other related duties as assigned
• Some travel may be required

• High school diploma or GED
• Customer Service Experience preferred - at least one-year experience in a fast-paced customer service environment
• Previous experience within the manufacturing, building materials, or commercial construction industry a plus
• Excellent verbal and written communication and listening skills required
• Good organizational, planning and follow up skills
• Must have general computer skills
• Maintain confidentiality of various competitive and industry documents and materials
• Strong problem-solving abilities
• Be self-motivated and able to work in a fast paced environment while able to prioritize multiple important, time sensitive tasks as needed
• Basic Math skills are required (addition, subtraction, fractions, decimals, etc.)

• high school diploma
• GED