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Tier 1 Electronic Security Helpdesk Technician (VSS/IDS/PACS
Job in
Milford Mill, Baltimore County, Maryland, USA
Listed on 2026-08-09
Listing for:
Securityhunter, Inc.
Full Time
position Listed on 2026-08-09
Job specializations:
-
IT/Tech
HelpDesk/Support
Job Description & How to Apply Below
Securityhunter, Inc. is seeking a Tier 1 Helpdesk Technician to be the first point of contact for ESS service requests from federal facility customers.
You will document, triage, and dispatch service events across VSS, IDS, and PACS, performing remote diagnostics and authorized remediation where possible. Responsibilities include ticket lifecycle management, proactive communications with facility points of contact, and escalation when needed.
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