Accounts Receivable Specialist AR Specialist

Overview

The Accounts Receivable Specialist (AR Specialist) plays a critical role within Quadient’s Collections Department, managing a high‑volume accounts receivable portfolio exceeding $2M and up to 3,000 delinquent commercial accounts across diverse business segments—including leasing, government, national accounts, direct sales, software, and revolving credit lines.

This position requires a proactive and results‑driven collections professional who performs 30+ customer outreach efforts daily while maintaining a strong focus on customer service and long‑term account retention. Successful candidates bring a solid background in commercial collections, strong analytical and problem‑solving skills, and the ability to collaborate effectively with cross‑functional teams to resolve complex billing issues. The AR Specialist is instrumental in driving timely payment resolution, improving order‑to‑cash processes, and supporting positive customer relationships throughout the full collections cycle.

• Provide single point of contact for customers in designated accounts receivable portfolio assignment.
• Review all delinquent accounts and perform customer service‑related collection activities, spearhead next steps and follow‑up action plans.
• Analyze and resolve problems by coordinating with appropriate departments to drive operational excellence in the order‑to‑cash application cycle.
• Respond to external/internal inquiries regarding payment and case escalation status.
• Meet established standards for collection performance.
• Maintain detailed records of customer contact activities.
• Partner with sales organization/dealers/field office management to communicate status of accounts and expedite resolution.

• 2–4 years of collections, accounts receivable, or customer service experience in a business‑to‑business environment (will also consider early‑career professionals or recent graduates with strong customer‑centric communication skills).
• A proven ability to handle 30+ effective customer contacts per day while maintaining professionalism and strong follow‑up discipline.
• Experience managing a large, high‑volume AR portfolio—up to $2M+ and/or thousands of active accounts.
• Strong interpersonal, communication, and customer relationship skills, including the ability to navigate difficult or delinquent conversations.
• Excellent written and verbal communication skills, with attention to accuracy and clear documentation.
• A highly organized and detail‑driven working style, with the ability to prioritize tasks in a fast‑paced environment.
• Solid analytical and problem‑solving abilities, including researching root causes and partnering with cross‑functional teams to resolve account issues.
• Comfort working with multiple systems and tools; experience with Yay Pay, Salesforce, Excel, or Ascend is a plus.
• A collaborative mindset and willingness to partner with sales, field teams, and internal departments to accelerate payment resolution.
• A 4‑year degree is preferred but not required when experience and skills align with job demands.

• Experience managing government accounts
• Background in AR, billing, financial services, healthcare billing, or SaaS/tech environments

• Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.
• Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.
• Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program.
• Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.
• Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.

At Quadient, our Smart Work approach fosters connection, collaboration, and innovation while offering flexibility based on role requirements. Whether on-site, hybrid, or remote, our work environments are designed to support productivity and engagement. Hybrid employees balance remote and in‑office work, on‑site roles contribute daily to our vibrant workplace culture, and remote employees…