Client Services Manager; Coffee Services & Equipment - Milford, CT

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Salary: $70,000 - $80,000 / year

Other Forms of Compensation:Yearly Bonus Opportunity

Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary.

Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation. Together, we’ll continue to transform our industry.

Come grow with us. We are Canteen.

This role involves direct client interaction, performance analysis, and the management of on-site staff to ensure exceptional service delivery. The primary objective is to build and maintain strong client relationships that drive high levels of satisfaction and long-term partnership success.

• Supports the preparation of business reviews
• Provides recommendations to improve programs and enhance customer value
• Assists in operational set-up of new business locations
• Expedites day-to-day service problems
• Build and sustain relationships with clients
• Manages onsite service staff ensuring excellence in pantry operations
• Provide HR Functions such hiring, disciplining, and coaching
• Performs other duties as assigned

• Associate’s degree or higher
• Minimum of 3 years of account management experience within a related industry
• Proven ability to prepare, analyze, and present comprehensive business reviews to clients
• Exceptional interpersonal, communication, and negotiation skills with a strong customer service focus
• Demonstrated success in developing and maintaining long-term client relationships
• Strong analytical thinking, sound judgment, and effective decision-making skills
• Experience in leading and managing teams
• Familiarity with coffee equipment and understanding of basic functionality
• Excellent problem-solving skills
• Proficiency in preparing reports, presentations, and business correspondence
• Ability to work effectively with a diverse team across all organizational levels
• Strong organizational skills, flexibility, and adaptability to shifting priorities
• Positive attitude and enthusiasm for working in a dynamic, fast-paced environment

Apply to Canteen today!

Canteen is a member of Compass Group USA

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Applications are accepted on an ongoing basis.

Canteen maintains a drug-free workplace.

Associates at Canteen are offered many fantastic benefits.

• Medical
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely,  or copy/paste the link below for paid time off benefits information.