Receptionist, Customer Service​/HelpDesk

We are looking for a Service Receptionist/ Cashier

Description of the role:

The Service Receptionist/Cashier will be responsible for providing exceptional customer service and administrative support to the Service Department. This role requires excellent communication skills and the ability to multitask in a fast-paced environment.

The Tantillo Auto Group is a reputable automotive company located in St. James, New York & Connecticut. We pride ourselves on providing exceptional customer service and a wide selection of quality vehicles. Join our team and be a part of our commitment to excellence.

We are always seeking qualified, enthusiastic individuals to work with us. Come join our team!

• Greet and welcome visitors in a professional and friendly manner
• Excellent communication skills
• Answer and direct phone calls to the appropriate department
• Communicate with callers and visitors in a professional, friendly, and efficient manner
• Type memos, correspondence, reports, and other documents
• Manage the reception area, ensuring it is clean and organized
• Provide administrative support as needed, including data entry and filing
• Assist with scheduling and coordinating appointments
• Assist with customer leads or online leads
• Handling C.S.I calls (Customer Survey Index)
• Handling all cash, credit card payments and transactions
• Handle customer inquiries and complaints with professionalism and efficiency
• Text and email management and other staff tasks
• Punctual nature and ability to handle schedule flexibility
• Answer dealership group phones
• Greet and receive prospects and customers
• Direct customers to the correct department, notify the appropriate person that a customer is waiting, and introduce the customer to the salesperson
• Work cooperatively with the Service, Parts & Sales team
• Type memos, correspondence, reports, and other documents
• Assist in scheduling and confirming sales appointments
• Professional presentation
• A clean driving record and valid driver’s license
• A professional appearance

• Prior experience as a receptionist or in a customer service role is preferred
• Excellent verbal and written communication skills
• Bilingual a plus
• Proficient in Microsoft Office Suite
• Organized and detail-oriented
• Ability to speak clearly on the phone and in person
• Ability to multitask and prioritize tasks
• Ability to follow basic direction and tasks
• Professional and friendly demeanor
• A professional appearance
• A clean driving record and valid driver’s license
• Competitive compensation of $45000.00 to $55000.00 annually potential income

• Medical, dental, vision
• 401K
• Life insurance
• Paid vacation
• Paid training
• Employee pricing on products/service
• Opportunities for advancement

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.