Quality Control Associate

Quality Control Specialist

This position works with the Quality Control Manager for pre- and post-closing quality control, investor post purchase requests, mortgage insurance company and investor audit responses.

General Review and clear pre- and post-closing quality control exceptions for Total Mortgage;
Update and monitor tracking and trending reports from loan file reviews;
Review and clear post-purchase audit requests from investors, mortgage insurance companies and agencies;
Assist with target testing and monitoring based on quality control findings;
Other responsibilities as assigned by manager.

Conduct business in compliance with all state and federal regulations;
Set personal goals for growth within Total Mortgage structure;
Take a proactive approach to learning;
Meet goals set by Total Mortgage.

Strong verbal and written communication skills;
Ability to complete analytical tasks;
Attention to detail and have problem solving aptitude;
Ability to meet or exceed expectations;
Goal Oriented Team player;
General knowledge of the mortgage industry with specific knowledge of quality control.

Proficient with Microsoft Word, Excel, Outlook.

Bachelors' degree from an accredited college or university or Relevant field experience 3-5 years' related experience, Underwriting Experience a plus.

M-F 9am-5pm. This position may require frequent additional hours, at times on a daily basis; must be available to work additional hours on short notice as determined by management to meet customer service and investor requirements.