Quality Control Associate

Purpose and Scope

This position works with the Quality Control Manager for pre- and post-closing quality control, investor post purchase requests, mortgage insurance company and investor audit responses.

• Review and clear pre- and post-closing quality control exceptions for Total Mortgage;
• Update and monitor tracking and trending reports from loan file reviews;
• Review and clear post-purchase audit requests from investors, mortgage insurance companies and agencies;
• Assist with target testing and monitoring based on quality control findings;
• Other responsibilities as assigned by manager.

• Conduct business in compliance with all state and federal regulations;
• Set personal goals for growth within Total Mortgage structure;
• Take a proactive approach to learning;
• Meet goals set by Total Mortgage.

• Strong verbal and written communication skills
• Ability to complete analytical tasks
• Attention to detail and have problem solving aptitude
• Ability to meet or exceed expectations
• Goal Oriented Team player
• General knowledge of the mortgage industry with specific knowledge of quality control

• Proficient with Microsoft Word, Excel, Outlook

• Bachelors’ degree from an accredited college or university or
• Relevant field experience
• 3-5 years’ related experience, Underwriting Experience a plus

M-F 9am-5pm
This position may require frequent additional hours, at times on a daily basis; must be available to work additional hours on short notice as determined by management to meet customer service and investor requirements

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. But, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.