Online Shopping Clerk; Garafalo CT Range

Shop Rite - Online Shopping Clerk

Location:

Milford, CT (Shop Rite of Milford)

Job Summary:

To deliver a great customer experience while taking customers orders off of the Shop Rite website, selecting their order and communicating any issues with the customers; to bag the orders, pack it in totes, store accordingly, bill the order, transport to the customer's car and take payment.

Minimum Required Qualifications:

• Ability to proficiently read, write, speak, analyze, interpret, and understand the English language.
• Ability to perform basic math.
• Ability to stand/walk for the duration of a scheduled shift.
• Ability to stand, bend, twist, reach, push, pull and regularly lift 25 lbs., and occasionally lift 50 lbs.
• Ability to work with fresh, dried and/or processed products, spices and powdered substances without negative allergic consequences.
• Ability to tolerate dust and chemical agents during routine housekeeping duties.
• Ability to work in varying temperatures.
• Ability to interact with customers in a friendly and helpful way.
• Ability to work cooperatively with others.
• Ability to work all assigned work schedules and comply with all time and attendance policies.

Essential Job Functions:

Selecting:

• Accurately identify products from various departments.
• Be knowledgeable in picking top quality perishable items.
• Be able to substitute comparable items when a customer's item is out of stock. This requires excellent communication skills via phone & in person.
• Accurately select and organize customer's items efficiently.

Consolidating:

• Properly bag customer's orders safely and efficiently.
• Prepare workspace for selection process.
• Merge the completed totes to ensure they are ready for customer collection or delivery.
• Prioritize temperature-controlled totes in the correct location (i.e. cooler).

Exporting:

• Process all forms of payments (i.e. cash, credit, checks, EBT, WIC, rain checks, coupons, vouchers, gift cards, etc.).
• Accurately collect proper payment and provide proper change.
• Ability to make change with all denominations of American currency.
• Understand operation of cash register and follow all cash handling procedures, if applicable.
• Prepare paperwork to complete a customer's transaction and file accurately.
• Prepare workspace for selection process.

General Department Responsibilities:

• Greet all customers and provide them with prompt, courteous service and assistance.
• Be knowledgeable in the various types of products carried in the store.
• Be knowledgeable about the selecting device and software.
• Properly handle all items in a customer's order to ensure the highest quality.
• Regularly lift, pull, push and rotate merchandise that weights 25 lbs., and that occasionally weights up to 50 lbs.
• Check prices and be knowledgeable about location of items in the store.
• Promote for sale any current charitable promotions to customers.
• Stand at work station for duration of scheduled shift, which may exceed 8 hours per day.
• Understand and adhere to company shrink guidelines as relates to online shopping department operations.
• Maintain a clean, neat, organized and safe work environment.
• Clean and sanitize all work surfaces, utensils and equipment in accordance with department of sanitation and QA standards.
• Keep floor clear of debris and spills.
• Adhere to all federal, state and local regulations as they pertain to the online shopping operation.
• Perform all duties in accordance with company rules, policies, safety requirements, and security standards and all local, state and federal health and civil code regulations.
• Dress and groom according to company policy including uniform, name badge and hat or hair restraint.
• Perform duties in accordance with QA hand washing standards and use disposable gloves when handling food.
• Perform duties in accordance with the company's HAZCOM program and adhere to manufacturer's label instructions for the safe and proper use of all chemical products.
• Utilize and maintain equipment as required by department; report any equipment problems immediately.
• Complete all applicable department training programs.
• Perform all duties in accordance with all Shop Rite service priorities (safety, friendliness, presentation, and efficiency).
• Maintain punctual and regular attendance.
• Work overtime as assigned.
• Work cooperatively with others.
• Must be 18 years or older to operate balers, hi-lo's, power jacks, and slicing machines.
• Perform other duties as assigned.