Sales & Business Operations Coordinator

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Full Time Milford, CT, US

Salary Range: $75,000.00 To $85,000.00 Annually

Location:

Milford, CT

Schedule:

Monday-Friday, 7:00 AM-4:00 PM or 8:00 AM-5:00 PM
Classification:
Exempt, Salaried
Salary Range: $75,000-$85,000

Reports To:

Senior Account Manager, Team Lead

Build Your Career in Technology Sales & Business Operations

Acture Solutions is seeking a motivated, business-minded Sales & Business Operations Coordinator to join our Sales & Business Development team in Milford, Connecticut. This is a salaried exempt role for someone who can combine sales/revenue operations ownership, analytical problem solving, customer judgment, and business development.

The position owns important sales and customer workflows, analyzes pipeline and operational information, resolves non-routine issues, recommends process improvements, and coordinates across Sales, Finance, Service Delivery, Professional Services, and technical teams. The role also develops new business through targeted prospecting, qualification, discovery, and relationship building.

The long-term goal is to develop the business judgment, customer knowledge, operational understanding, pipeline ownership, and sales capability needed to progress into a Connecticut Sales Account Manager position.

What You’ll Own

• Prioritize and manage assigned proposals, renewals, customer requests, CRM issues, onboarding matters, and revenue-lifecycle workflows based on business impact and urgency.
• Analyze CRM, pipeline, activity, pricing, renewal, and operational information to identify risks, opportunities, data gaps, and recommended actions.
• Coordinate assigned quote-to-cash and customer-lifecycle activities across Sales, Finance, Service Delivery, Professional Services, and technical teams.
• Evaluate non-routine workflow or customer issues, determine appropriate next steps within established authority, and elevate material risks with a recommendation.
• Identify sales-process, CRM, reporting, or customer-workflow improvements and recommend or implement solutions that strengthen accuracy, efficiency, and customer experience.
• Maintain high-quality CRM, pipeline, account, activity, and revenue information and contribute to recurring reporting and business analysis.
• Develop and execute targeted outbound prospecting through calls, email, social outreach, referrals, events, campaigns, and account research.
• Research and qualify prospective customers by evaluating business needs, decision-makers, timing, potential fit, and appropriate next steps.
• Participate in introductory meetings, discovery calls, customer conversations, account reviews, presentations, events, and trade shows.
• Ask thoughtful discovery questions, document customer needs, and recommend appropriate follow-up or internal resources.
• Manage follow-up strategy for assigned prospects and smaller opportunities and adjust outreach based on engagement, business context, and pipeline priorities.
• Progressively assume responsibility for smaller opportunities and selected Connecticut customer relationships as demonstrated capability and delegated authority increase.
• Develop working expertise in Acture's managed services, cybersecurity, professional services, pricing, proposals, contract structures, and recurring-revenue business model.
• Represent Acture professionally and exercise sound judgment in customer communication, issue resolution, prioritization, and follow-through.
• Travel up to approximately 10% for customer visits, networking events, trade shows, company meetings, training, and professional development.

What You’ll Bring

• 3-5 years of experience in sales operations, revenue operations, business operations, account coordination, customer success, inside sales, business development, or a related customer-facing business role.
• Demonstrated ability to independently prioritize work, evaluate business information, resolve non-routine issues, and recommend appropriate next steps.
• Strong analytical and problem-solving skills, including the ability to interpret pipeline, customer, pricing, renewal, and operational information.
• Strong business judgment, accountability, and comfort working within established policies and approval parameters with limited day-to-day supervision.
• Confidence communicating with prospective and existing customers and comfort with outbound prospecting and cold calling.
• Strong relationship-building, listening, written, verbal, and presentation skills.
• Experience using CRM platforms such as Hub Spot, Salesforce, or equivalent with strong pipeline and data-discipline practices.
• Strong organizational skills, attention to detail, and ability to manage competing priorities in a fast-paced environment.
• Advanced proficiency with Microsoft Office, particularly Excel.
• Ability to work independently while collaborating…