Customer Service Specialist

Employment Solutions is partnering with a client company to hire a Sales Support /
Customer Service Representative to work on site in Milford, CT
. This is a direct hire full-time position with outstanding benefits. Our client manufactures and sells high-performance metal components & assemblies.

Responsibilities:

• Support field sales and serve as the liaison between the customer and our quality, engineering and manufacturing departments
• Great customer service and account maintenance duties including scorecard and portal management
• Review orders for accuracy, coordinate order entry activity, and expedite order information to internal departments, external customers and sales organizations
• Prepare and coordinate customer quotations and proposals (either directly to customers or with field sales representatives)
• Maintain CRM database and customer data within company systems including ERP & CRM systems
• Monitor account activity, analyze overall account performance, and provide sales forecasts.
• Occasional travel to customer locations (10%), possible overtime

Required

Education and Experience:

• BS degree or BA degree a plus
• 5+ years’ experience in sales support
• Previous business and sales experience in manufacturing environment highly desired
• Proficient in MS Office, CRM, Teams
• Knowledge of technical and mechanical aspects of products and services
• Knowledge of pricing strategies and negotiation techniques
• Excellent organizational abilities to work effectively on multiple projects
• Problem-solving aptitude and ability to ‘think on your feet’ a must
• Knowledge of factory production and engineered solutions a plus