Customer Service Specialist
Job in
Milford, New Haven County, Connecticut, 06466, USA
Listed on 2026-09-18
Listing for:
Employmentsolutions Ny
Full Time
position Listed on 2026-09-18
Job specializations:
-
Sales
Account Manager, Customer Success Management, Client Relationship Management -
Customer Service/HelpDesk
Account Manager, Customer Success Management, Client Relationship Management
Job Description & How to Apply Below
Are you a customer service superstar? Join us and play a crucial role in supporting our field sales department and ensuring customer satisfaction! Employment Solutions is partnering with a company to hire a Sales Support / Customer Service Specialist to work on site in Milford, CT. This is a direct hire full-time position with outstanding benefits. Our client manufactures and sells high-performance metal components & assemblies.
Salary: $56,000/year
Responsibilities- Responsible for providing assistance to field sales and internal personnel
- Handle day-to-day activities of the assigned account list and serve as liaison between customer, quality, engineering, and manufacturing departments
- Generate quotes, coordinate order entry, and communicate order requirements
- Work to expedite orders to ensure product delivery on time for customers’ needs
- Promote business to new and existing customers, build strong client relationships with category buyers that allow for sales increases and rapid resolution of customer issues
- Perform customer service and account maintenance duties for customers, including scorecard and portal management
- Prepare and present customer quotations and proposals directly to customers or in conjunction with field sales representatives
- Monitor account activity, analyze overall account performance, and provide sales forecasts
- Occasional travel to customer locations may be required (+/-10%)
- Work with the SVP of Sales, Marketing, and Customer Experience Manager to analyze customer data to find the most efficient prospecting and sales methods
- Manage customer data within company systems, including ERP & CRM systems
- BS/BA in a related field preferred
- Previous business and sales experience in manufacturing environment preferable
- 5+ years of customer service
- Knowledge of technical and mechanical aspects of products and services
- Knowledge of pricing strategies and negotiation techniques
- Proficient in MS Office, CRM, Teams
- Excellent communication skills both virtually and in person
- Excellent organizational abilities to work effectively on multiple projects in parallel
- Problem-solving aptitude and ability to think on your feet
- Knowledge of factory production and engineered solutions a plus
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×