Accounts Receivable​/Collections Specialist

Accounts Receivable/Credit & Collections Specialist

We are looking for an Accounts Receivable/Credit & Collections Specialist to support credit and collections activities for a manufacturing business in the Milford, Massachusetts area. This role focuses on maintaining healthy receivables, resolving billing concerns, and partnering with internal teams to reduce past-due balances. The ideal candidate brings strong commercial collections experience, sound judgment, and the ability to work effectively in a fast-moving environment.

Responsibilities:

• Review customer aging reports regularly, prioritize delinquent balances, and drive collection efforts to improve cash flow.
• Research short payments, disputed invoices, and account issues by coordinating with customers and cross-functional teams to reach timely resolution.
• Distribute account statements on a recurring monthly schedule and follow up on outstanding balances as needed.
• Keep leadership informed of collection progress, high-risk accounts, and emerging concerns that may affect receivables performance.
• Compile credit-related information to support management decisions when assessing new customer accounts.
• Update customer files, revise credit terms or limits when approved, and maintain accurate account documentation.
• Manage open credit memo communications, prepare customer refund requests, and coordinate payment processing with accounts payable.
• Place sales orders on hold for seriously past-due accounts and release orders when payment status supports reinstatement.
• Escalate unrecoverable balances to external collection agencies, then document outcomes and close records appropriately.
• Process credit card payments when required and ensure transactions are recorded accurately.