Member Services Coordinator​/Administrative Assistant

Member Services Coordinator/Administrative Assistant

We are looking for a Member Services Coordinator/Administrative assistant to support member-facing operations and deliver responsive, detail-oriented service from our Franklin, Massachusetts office. This position focuses on keeping records accurate, communicating program and group information clearly, and helping members navigate day-to-day requests. The ideal candidate brings strong administrative skills, a customer-first mindset, and the ability to manage data and documentation with care.

Responsibilities:

• Guide new members through the onboarding process, helping them get established quickly and accurately within the organization.
• Update and organize website materials, member-facing documents, and communications received from internal teams and outside partners.
• Maintain member records in company systems, ensuring information remains current, complete, and reliable.
• Support product database upkeep by reviewing model details and placing items in the correct status and category classifications.
• Respond to member inquiries and assist with service-related issues, including requests tied to backorder cancellations.
• Enter and compile promotional reporting data to support review of campaigns, trends, and operational performance.
• Help coordinate and participate in member meetings, events, and shows by preparing materials and supporting logistics.
• Provide administrative assistance across the team and handle general office tasks as business needs require.

* This role is 60% Administrative Assistant/40% Member Services Coordinator*