OTC and PTP Manager Job Milford area,Massachusetts USA,Customer Service/HelpDesk

Job Description

Approve customer credit limits outside of TCS remit.
Proactively contact customers via phone, email, and other channels to follow up on outstanding invoices
Collaborate with Sales, Customer Service, and Legal teams to resolve billing disputes and improve customer experience.
Assist BPO in resolving complex customer/vendor queries.
Assist the GPE in overseeing the BPO service delivery for the centralized finance services: collections, customer/vendor queries, customer credit limits. Review weekly/monthly SLAs and metrics.
Ensure accurate and timely month-end close activities, including AR, AP or Bad debt reconciliations and reporting.
Serve as escalation point for urgent site PTP problems such as vendor blocks or urgent wires.
Lead or assist on continuous improvement initiatives for processes related to BPO services
Maintain and improve internal controls and compliance with company policies and external regulations

Qualifications

Experience managing or working closely with a BPO or shared service centre is essential.

Additional Information

Desirable knowledge, experience, attributes and skills

Excellent communicator who is able to engage effectively with stakeholders at all levels.

Skilful in developing and building successful internal and external relationships.

High level of attention to detail, technical and analytical skills.

Ability to work independently and under pressure in a dynamic, complex organizational structure

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