Member services supervisor

Member Services Supervisor

We are looking for a member services supervisor to oversee a high-quality experience for members while guiding day-to-day service operations. This role combines team leadership, process improvement, and direct coordination of member programs to strengthen satisfaction, accuracy, and long-term engagement. The ideal candidate brings strong communication skills, sound judgment, and the ability to manage service activities in a fast-paced office environment.

Responsibilities:

• Direct membership lifecycle activities, ensuring smooth enrollment, account maintenance, and separation processes with careful attention to service quality and accuracy.
• Coordinate the planning and support of member-facing activities such as meetings, training sessions, and industry events, representing the organization in a thorough and attentive manner.
• Create and refine engagement initiatives that improve the member experience, encourage continued participation, and support retention goals.
• Review service metrics and member input to uncover patterns, identify gaps, and propose practical improvements to internal workflows.
• Manage projects focused on strengthening member service operations, working closely with internal departments and outside vendors to deliver effective solutions.
• Coach, train, and support team members on service procedures, systems usage, and performance expectations, including ongoing development and feedback.
• Keep member communications, website materials, and vendor-related documents current, accurate, and aligned with operational needs.
• Maintain precise member records in business systems and recommend upgrades or process changes that improve efficiency, including enhancements related to ticketing and member management platforms.