Concur System Administrator II

Overview

The Junior Concur Administrator will play a key role in the integration of approximately 4,000 employees into SAP Concur, followed by a transition into an ongoing Concur support and administration role once the integration is stabilized. The initial phase of this position is project focused, supporting employee onboarding, data validation, and hypercare activities during a high‑volume system implementation project supporting an acquisition.

After integration completion, the role will shift to BAU support, system administration, and continuous improvement of the Concur Travel & Expense platform. This role is ideal for someone seeking hands‑on exposure to both large‑scale system implementations and long‑term finance systems administration.

Phase 1:
Integration & Implementation Support (Initial Focus)

Large Scale User Onboarding

• Support the onboarding of new employees into SAP Concur as part of a major integration
• Assist with user creation, role assignments, and access validation
• Conduct data accuracy checks for employee travel profiles, employee group and manager assignments

Integration & Data Validation

• Assist with monitoring and validating inbound and outbound integrations, including:
  • HR employee data feeds
  • Corporate card file loads
  • Accounting or payroll extracts
• Identify, track, and elevate integration errors or data mismatches
• Reconcile employee populations between source systems and Concur
• Maintain issue logs and support remediation tracking during go‑live

Hypercare & Transition Support

• Provide Tier 1 and Tier 2 support during go‑live and hypercare periods
• Respond to high‑volume employee inquiries related to:
  • System access and login
  • Expense report setup and submission
  • Travel booking and profile issues
  • Policy and reimbursement questions
• Identify recurring issues and support development of FAQs, job aids, and training materials
• Support training and education of transitioning employees

Phase 2:
Ongoing Concur Administration & BAU Support (Post‑Integration)

System Administration & User Support

• Provide ongoing support for Concur users, including onboarding, role updates, and troubleshooting
• Support employee lifecycle changes such as transfers, manager changes, and terminations
• Assist with maintaining expense policies, workflows, expense types, and audit rules under guidance
• Maintain and serve as first point of contact on open support cases
• Support training and education of Concur users

Expense Operations & Compliance

• Monitor expense report workflows to support timely processing
• Assist with policy compliance reviews and issue resolution
• Support corporate card administration and reconciliations
• Partner with Accounts Payable, Payroll, HR, and IT on ongoing issue resolution

• Bachelor's degree in Finance, Accounting, Business, Information Systems, or related field (or equivalent experience)
• 2 years of experience in Concur support
• Strong attention to detail and ability to manage high‑volume tasks
• Ability to work effectively in a fast‑paced integration environment
• Strong written and verbal communication skills

Diversity and inclusion are fundamental to our core values at Waters Corporation. It benefits our employees, our products, our customers and our community. Waters complies with all applicable federal, state, and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status, or any other characteristic protected by law.

Waters is proud to be an equal opportunity workplace and is an affirmative action employer. All hiring decisions are based solely on qualifications, merit, and business needs at the time.