Information Services Technical Assistant - Part-time

Position Description

Under the direction of the IS Manager, provides administrative support for the Information Services Department. Primary responsibilities include maintaining department documentation, maintaining department inventory, assisting with database maintenance related to the ILS (integrated library system), and assisting the System Administrator – ILS with administrative functions of the ILS.

• Assists with database maintenance related to the integrated library system (ILS) and third‑party integrated software systems. Monitors online registration platform for errors and investigates possible workflow edits to improve service, updates Sierra patron records, removes duplicate accounts, etc.
• Supports staff via email or phone with basic hardware, software, email, guest account, or ILS issues including Library Lockers.
• Assists with maintaining hardware inventory, ensuring items are placed on the obsolete inventory list and new items are tagged.
• Assists with maintaining department documentation and supports department efforts to update or create internal department procedures and/or service support guides.
• Regular and predictable physical attendance.

• High school diploma or G.E.D. equivalency; moderate computer skills including word processing and spreadsheets.
• Working knowledge of integrated library systems (ILS) preferred.
• Strong organizational skills, detail oriented, can perform duties without direct supervision, and determine appropriate time commitments.
• Excellent communication and customer service skills, ability to work in teams, strong interpersonal relationship skills, attention to detail.
• Ability to provide excellent internal and external customer service, establish and maintain working relationships with Library staff and guests.
• Handle multiple projects and deadlines, manage multiple priorities, frequent interruptions, and a variety of situations requiring attention.
• Must have reliable transportation for travel to and from other branches, departments, and outside agencies.
• Must be able to work days, evenings, and weekends.
• Must pass a background check.

Minimum $14.00 per hour, Pay Grade 3, non‑exempt, 24 hours/week.

The Clermont County Public Library is an Equal Opportunity Employer.