Retail Sales Support Specialist

The Retail Sales Support Specialist plays a critical role in supporting the sales team in managing major retail and national accounts. This role helps the sales team stay organized, prepared, and informed by managing analytics, reporting, and forecasting, while monitoring demand and trends across accounts. The Specialist serves as a key escalation point for complex customer issues and occasionally engages directly with customers to support initiatives or address sensitive situations.

The position also focuses on documenting processes and implementing standardized procedures to improve efficiency and consistency. This role provides broad exposure to sales account management and cross-functional collaboration.

• Support the sales team in managing major retail and national accounts, ensuring smooth execution of orders, new item launches, and ongoing account activities.
• Assist the sales team in building and maintaining customer relationships, occasionally engaging directly with customers to support initiatives, questions, or escalations.
• Lead new item setup, including SKU creation, pricing, product authorization, and customer master information updates.
• Act as the primary internal escalation point for order, shipment, or product issues, coordinating with customers as needed for complex or sensitive situations.
• Develop and maintain accurate forecasts to support sales planning, distributor orders, and inventory management.
• Manage customer portals, generating reports, scorecards, and other performance metrics to guide decisions and track account progress.
• Prepare presentations, reports, and meeting materials for customer reviews, trade shows, and internal business reviews.
• Support sales events and trade shows, including sample management, logistics, and on-site assistance.
• Collaborate with cross-functional teams—including marketing, supply chain, operations, and finance—to align on customer needs and priorities.
• Document processes and implement standardized procedures to improve efficiency, consistency, and scalability of sales support activities.

• Strong understanding of the retail industry and experience navigating supplier or retailer portals.
• Proficient in Microsoft Office, with strong Excel skills (pivot tables, VLOOKUP) for data analysis and reporting.
• Able to analyze sales trends, support forecasting, and provide actionable insights.
• Organized and able to manage multiple priorities in a fast-paced environment.
• Self-motivated, proactive, and accountable, with a focus on results.
• Excellent communication and interpersonal skills, able to work effectively with internal teams at all levels and engage professionally with customers when needed.
• Detail-oriented, with the ability to document processes and help standardize workflows.
• Skilled in problem-solving and acting as a trusted escalation point for complex issues.

• Bachelor’s degree in Marketing, Business Administration, Sales, or relevant field;
  Master’s degree preferred
• 3+ years of relevant experience in sales support, sales operations, or account coordination within a manufacturing environment selling products to retail customers; experience supporting national or major retail accounts preferred
• Remote role with hybrid work options available at our Miami, OK or Milford, OH office locations.
• Ability to travel up to 25–35% as business needs require.