Customer Service Representative

Customer Service Representative

• Serve as the primary point of contact for customers, handling orders, inquiries, change orders, RMAs, and shipping updates with professionalism and empathy.

• Build and maintain positive customer relationships through proactive follow-up, solution-focused communication, and trust-building.

• Accurately enter and verify orders in ERP systems (e.g., Sage 100) while meeting deadlines and maintaining data accuracy.

• Apply strong attention to detail by prioritizing workload effectively, using Microsoft Excel/Word confidently, and double-checking entries to ensure precision.

• Collaborate with plant schedulers to track production schedules, elevate orders when necessary, and ensure on-time delivery.

• Partner with Sales Engineers on custom orders, product layouts, and quotes to meet customer specifications.

• Demonstrate problem-solving and adaptability when delays or issues arise—working across teams (Ops, Sales, Shipping) to resolve challenges and keep customers informed.

• Assist customers with product questions, freight quotes, and order problem-solving, ensuring a seamless service experience.

• Track and report on performance metrics, participate in team meetings, and contribute ideas to improve the customer experience.

• Associate degree or 4+ years’ relevant experience (ERP/order entry/customer service) required; strong organizational, multitasking, and communication skills essential.