Customer Service - Insurance

Job Description

TCS, a global leader in IT services, consulting, and business solutions, leverages technology for business transformation and helps catalyze change.

• Handle inbound calls and email services inquiries on queries such as:
• Process & status of Estimate or Supplement
• Payment Status - Rental, Tow, Property Damage
• Payment Issuance
• Analyzing Payments – Void and Reissue requests
• Status of Estimates, send copy, advise assignment submission instructions
• Supplement or Estimate stuck in process
• Status of Deductible
• Status of Rental
• Advise status on Tow
• Advise status on Total Loss
• Supplements not Approved, advice on supplement process
• Customer service skills with good written and verbal communication skills (role requires email/fax/phone-based communication)
• Good data entry skills
• Good system skills in Excel, Word and Outlook to ensure clearance of high volumes
• Expertise in Auto Claims area will be an advantage

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage:
  Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support:
  Maternal & Parental Leaves.
• Insurance Options:
  Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth:
  Commuter Benefits & Certification & Training Reimbursement.
• Time Off:
  Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance:
  Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Salary Range: $40,000 - $45,000 per year

• Diploma