Customer Service - Insurance

About TCS

TCS, a global leader in IT services, consulting, and business solutions, leverages technology for business transformation and helps catalyze change.

• Handle inbound calls and email services inquiries on queries such as:
  • Process & status of Estimate or Supplement
  • Payment Status
    - Rental, Tow, Property Damage
  • Payment Issuance
  • Analyzing Payments
    - Void and Reissue requests
  • Status of Estimates, send copy, advise assignment submission instructions
  • Supplement or Estimate stuck in process
  • Status of Deductible
  • Status on Rental
  • Advise status on Total Loss
  • Supplements not Approved, advice on supplement process

• Customer service skills with good written and verbal communication skills (role requires email/fax/phone-based communication)
• Good data entry skills
• Proficient in Excel, Word, and Outlook to clear high volumes
• Expertise in Auto Claims area will be an advantage

• Discretionary Annual Incentive
• Comprehensive Medical Coverage:
  Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans
• Family Support:
  Maternal & Parental Leaves
• Insurance Options:
  Auto & Home Insurance, Identity Theft Protection
• Convenience & Professional Growth:
  Commuter Benefits & Certification & Training Reimbursement
• Legal & Financial Assistance:
  Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing

Salary Range: $35,000 - $38,000 per year