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Customer Service - Insurance

Job in Milford, Clermont County, Ohio, 45150, USA

Listing for: Diverse Lynx

Full Time position
Listed on 2026-07-01

Job specializations:

Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support

Salary/Wage Range or Industry Benchmark: 35000 - 37000 USD Yearly USD 35000.00 37000.00 YEAR

Job Title: Customer Service - Insurance
Location: Milford, OH 45150 (Onsite)
Salary: $35,000 - $37,000 per year

Job Description
A leading organization in the insurance services sector is seeking skilled professionals to handle customer service and back-office support for auto claims operations. Responsibilities

Handle inbound calls and email inquiries related to:
Process and status of estimates or supplements
Payment status (rental, tow, property damage)
Payment issuance
Payment analysis, including void and reissue requests
Status of estimates, sharing copies, and advising on submission instructions
Resolving cases where supplements or estimates are stuck in process
Status of deductible
Rental status updates
Tow status updates
Total loss status updates
Handling unapproved supplements and advising on the supplement process
Provide excellent customer service through email, phone, and fax communication
Accurately enter and manage data in internal systems
Use tools such as Excel, Word, and Outlook to manage high volumes of work efficiently

Required Skills & Experience

Strong written and verbal communication skills
Good customer service orientation
Proficiency in data entry and system navigation
Working knowledge of MS Excel, Word, and Outlook
Experience in auto claims is a plus

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.

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