Senior Customer Success Guide

Job Title

Must Have Technical/Functional Skills Certified System Administrator (CSA) ITIL® Foundation Certification Customer Success, IT service management, or SaaS related certifications are an advantage

Serve as the first point of contact for customer inquiries across voice, chat, and email channels. Resolve customer issues at the first point of contact wherever possible, leveraging product knowledge and troubleshooting skills. Deliver a professional, empathetic, and consistent experience across all customer interactions. Handle escalated or complex issues calmly, ensuring clear communication and timely resolution. Identify opportunities to improve customer satisfaction, retention, and product usage.

Recommend relevant upgrades or complementary solutions based on customer needs and usage, while maintaining a customer first approach.

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.