Customer Support Associate IV

Job Title:

Customer Support Associate IV

Pay Rate: $22.00 - $24.00/hr

Location:

Milford, OH, ZIP Code: 45150

Area Code: 513, 283

Start Date:

Right Away

Keywords: #Milford Jobs; #Customer Supportjobs;

• On the job training, with cross training for other skilled positions and opportunities for advancement; the aerospace business is growing and we are continually training and promoting up from within.
• Medical, Dental, Vision, Retirement savings options, tuition reimbursement, performance increases and career advancement. Award winning team with exceptional work environment.
• Six Paid Statutory Holidays after 90 days probationary period.
• One Week Paid Vacation Bonus after six months / 960 regular hours, and every six months worked.
• Weekly pay by direct deposit.
• Performance Reviews (and compensation reviews).

As a Customer Service Representative, you will receive customer orders, review customer order requirements, resolve any missing, ambiguous or non-standard customer requirements, enter orders into the business system and follow up with customers regarding changes to orders. You will report to the Customer Service Manager.

• Receive customer orders (both internally and externally), reviewing customer order requirements.
• Resolve any missing, ambiguous or non-standard customer requirements.
• Enter orders into the business system and follow up with customers regarding changes to orders.
• Be accurate in all phases of order entry, debits, credits and returns and the approval process according to client guidelines.
• Counsel customers on basic information concerning shipments, availability, packaging, and other general information.
• Communicate with client plants, client warehouses, supply chain, shipping, sales, technical service, pricing, etc.

• 1 year external working experience in Customer Service related field or college degree.
• Understand and be able to assist with all Customer Service regardless of the region or business segment to give full back-up support.
• Have understanding of all client policies and special product requirements and follow the guidelines.

Belcan is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.