More jobs:
Customer Care
Job in
Milford, Clermont County, Ohio, 45150, USA
Listed on 2026-09-12
Listing for:
Siri InfoSolutions Inc
Full Time
position Listed on 2026-09-12
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management
Job Description & How to Apply Below
Job Title
Customer Success
Job TypeFull time / Contract
Client LocationTCS
Work ArrangementOn site
DurationFull-Time
Pay Rate / Salary$60 to $85K Yealry
Job Summary- Leadership
- Customer & Business Acumen
- Analytical & Operational
- Communication & Stakeholder Management
- Adaptability to dynamic environments
- Process improvement mindset
- Domain (Preferred)
- Knowledge of Service Now / SaaS platforms
- ITIL / CSA certification preferred
- The Supervisor Customer Success Guides is responsible for leading a team of CSGs, ensuring effective delivery of customer onboarding,
- adoption, risk mitigation, and revenue growth objectives. The role focuses on team performance, governance, coaching, and customer experience
- outcomes across a portfolio of Service Now customers. Collaboration with support teams like Training/Quality/WFM.
- Team Leadership & People Management
- Customer Onboarding & Activation Oversight
- Adoption & Proactive Risk Management
- Customer Feedback & Experience Governance
- Performance Management
- Stakeholder & Cross-Functional Collaboration
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