Assistant General Manager

Location:

Homewood Suites Milford, 600 Chamber Drive, Milford, Ohio, United States of America

Assistant General Manager Responsibilities

• Daily Supervision: Conduct daily walk‑throughs of guest rooms and public spaces to ensure friendly service, cleanliness, and operational testing. Verify room inspections and cleanup standards.
• Training: Provide one‑on‑one training to new team members on service and checklist expectations.
• Shift Management: Ensure Guest Service team members provide friendly service and confirm guest needs are met.
• Check‑in/Check‑out: Supervise peak check‑in/check‑out periods, including meal service times.
• Culture Building: Foster a positive environment for team members and guests.
• Room Inspections: Confirm daily room inspections and adherence to cleanliness standards.
• Inventory Management: Assist with inventory counts as directed by the General Manager.
• Onboarding Support: Aid in onboarding new team members and ensure compliance with onboarding checklists.
• Time Clock Oversight: Review team member time clock punches in accordance with policy.
• Auditing: Complete Daily Summary and Night Audit processes per policy.
• Reporting: Prepare shift handover reports and upload daily reports to the MCR report platform.
• Purchase Order Process: Ensure all purchases follow the correct purchase order process and invoices are submitted through the approved accounts payable system, using MCR approved vendors only.
• Invoice Sign‑off: Process invoices and accrue them to the proper period.
• Quality Assurance: Oversee brand standards compliance and conduct self‑audits, making corrections as needed.
• Safety: Verify fire and life safety inspections are current and rectify deficiencies.
• Escalating Opportunities: Review service failures and ensure proper escalation.
• Preventative Maintenance: Confirm preventive maintenance tasks are performed and quality‑checked.
• Adherence to Work Schedules: Monitor and adjust team members’ schedules per hotel requirements.
• Shift Coverage: Cover open department head positions as needed.

• Positive Attitude: Must have a can‑do attitude and willingness to learn.
• Follow Guidelines: Understand and follow established guidelines and procedures.
• Decision‑Making: Evaluate and select among alternative courses of action quickly and accurately.
• Work Under Pressure: Maintain composure in stressful, high‑pressure situations.
• Listening & Conflict Resolution: Effectively listen, clarify, and resolve concerns raised by co‑workers and guests.
• Financial
  
  Skills:
  
  Work with and understand financial information and basic arithmetic.
• Attention to Detail: Meet deadlines and maintain accuracy.
• Technology: Proficient in Windows OS, approved spreadsheets, and word processing.
• Communication: Convey information and ideas clearly.
• Hospitality & Guest Service: Lead team members to provide friendly service with a smile.
• Licenses &
  
  Certifications:
  
  Must meet legal age for alcohol service; valid driver’s license required.
• Market Knowledge: Basic market knowledge.
• Age Requirement: 18 years or older.
• Schedule & Travel: Willing to work varied schedules, evenings, nights, weekends, holidays, and travel as needed.
• Education: Bachelor’s or Associate’s degree preferred.
• Experience: Previous supervisory experience preferred; progressive hospitality, hotel, restaurant, or service industry experience preferred.

• Stand or remain stationary for 3–4 hours at a time.
• Operate computers, type, perform 10‑key data entry, handle tools, and manipulate objects.
• Lift and transport supplies up to 25 pounds.
• Inspect and observe details up close and from a distance.

Noise level is moderate (phone ringing, communication between staff and customers). Travel may be required.

• Read, write, and communicate effectively in English.
• Interpret documents, safety rules, operating instructions, and procedure manuals.
• Write routine reports, correspondence, business letters, summaries, and reports in English.
• Speak effectively in English before groups such as customers or employees.
• Read and interpret business records and statistical reports in English.

The job description is not exhaustive. Employees will perform additional duties as directed by authorized personnel.

Employees must be able to perform essential functions and reasonable accommodations will be made for disabilities without undue hardship.

• Weekly Pay
• Paid Time Off
• Retirement Options
• Health, Dental, Vision Insurance – available after 30 days of employment for full‑time team members