ServiceNow Engineer
Job in
Milford, Clermont County, Ohio, 45150, USA
Listed on 2026-05-15
Listing for:
Tata Consultancy Services
Full Time
position Listed on 2026-05-15
Job specializations:
-
IT/Tech
IT Support, IT Business Analyst, Systems Administrator, IT Consultant
Job Description & How to Apply Below
TCS Service Now Administrator
Service Now Certified System Administrator (CSA) certification is mandatory. Experience in IT or SaaS platforms is required.
About the RoleTata Consultancy Services (TCS) seeks an enthusiastic, detail‑oriented Service Now Administrator. The role is ideal for early‑career professionals transitioning into Service Now platform administration, offering foundational expertise in platform operations.
Key Responsibilities- Assist in day‑to‑day administration of the Service Now platform following TCS and ITIL best practices.
- Support user and group management, role assignments, and access controls.
- Maintain platform hygiene: basic configuration updates, scheduled job checks, and module validations.
- Provide Level 1.5/Level 2 support for incidents, service requests, and enhancements.
- Troubleshoot forms, UI policies, client scripts, workflows, and catalog items under senior guidance.
- Collaborate with development and functional teams to test new releases, patches, and configurations.
- Support configuration of Service Now modules such as Incident, Change, Problem, Knowledge, Service Catalog, and CMDB.
- Assist in preparing update sets and documentation for changes.
- Create and maintain basic reports, dashboards, and lists for IT and business teams.
- Assist in CMDB data updates and attribute maintenance.
- Participate in Agile/Scrum ceremonies as required and follow defined processes for incident, request, and change management.
- Ensure compliance with quality standards, documentation guidelines, and audit requirements.
- Background in IT, SaaS platforms, IT support, or enterprise applications.
- Basic understanding of ITIL or IT service management concepts.
- Familiarity with JavaScript, workflows, UI policies, or platform configuration concepts (academic or hands‑on).
- Logical troubleshooting skills with the ability to collaborate with global teams.
- Strong communication skills and eagerness to learn the Service Now ecosystem.
- Discretionary Annual Incentive.
- Comprehensive Medical Coverage:
Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. - Family Support:
Maternal & Parental Leaves. - Insurance Options:
Auto & Home Insurance, Identity Theft Protection. - Convenience & Professional Growth:
Commuter Benefits & Certification & Training Reimbursement. - Time Off:
Vacation, Time Off, Sick Leave & Holidays. - Legal & Financial Assistance:
Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
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