ServiceNow Engineer
Job in
Milford, Clermont County, Ohio, 45150, USA
Listed on 2026-06-02
Listing for:
TATA Consulting Services
Full Time
position Listed on 2026-06-02
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, IT Business Analyst, Technical Support
Job Description & How to Apply Below
Any IT / SaaS experience
Certification:
Service Now Certified System Administrator (CSA) - Mandatory
About the Role
Tata Consultancy Services (TCS) is looking for an enthusiastic and detail‑oriented Service Now Administrator with a technical background in IT or SaaS platforms, along with Service Now CSA certification. This role is ideal for early‑career professionals transitioning into Service Now platform administration and seeking to build strong foundational expertise.
The selected candidate will support platform operations, assist with configuration tasks, and collaborate with cross‑functional IT and business teams to ensure smooth platform performance.
Key Responsibilities
Platform Support & Administration
* Assist in day‑to‑day administration of the Service Now platform, following TCS and ITIL best practices.
* Support user and group management, role assignments, and access controls.
* Help maintain platform hygiene including basic configuration updates, scheduled job checks, and module validations
Operational Support
* Provide Level 1.5/Level 2 support for Service Now-related incidents, service requests, and enhancements.
* Troubleshoot issues related to forms, UI policies, client scripts, workflows, and catalog items under senior team guidance.
* Work with development and functional teams to test new releases, patches, and configurations.
Configuration Assistance
* Support configuration of Service Now modules such as Incident, Change, Problem, Knowledge, Service Catalog, and CMDB.
* Assist in preparing update sets and documentation for changes.
Reporting & Data Support
* Create and maintain basic reports, dashboards, and lists used by IT and business teams.
* Assist in CMDB data updates and attribute maintenance.
Collaboration & Process Adherence
* Participate in Agile/Scrum ceremonies as required.
* Follow defined processes for incident, request, and change management.
* Ensure compliance with quality standards, documentation guidelines, and audit requirements.
Required Qualifications
Background in IT, SaaS platforms, IT support, or enterprise applications.
Mandatory Service Now Certified System Administrator (CSA) certification.
Basic understanding of ITIL or IT service management concepts.
Familiarity with JavaScript, workflows, UI policies, or platform configuration concepts (academic or hands-on).
Ability to troubleshoot logically and collaborate with global teams.
Strong communication skills and eagerness to learn the Service Now ecosystem.
Salary Range-$65,000-$85,000 a year
#LI-KR3
TCS Employee Benefits
Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage:
Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support:
Maternal & Parental Leaves.
Insurance Options:
Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth:
Commuter B enefits & Certification & Training Reimbursement.
Time Off:
Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance:
Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
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