ServiceNow Engineer
Listed on 2026-06-19
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IT/Tech
Systems Administrator, IT Support, IT Business Analyst, Technical Support
Certification:
Service Now Certified System Administrator (CSA) – Mandatory
Client is looking for an enthusiastic and detail‑oriented Service Now Administrator with a technical background in IT or SaaS platforms, along with Service Now CSA certification. This role is ideal for early‑career professionals transitioning into Service Now platform administration and seeking to build strong foundational expertise.
The selected candidate will support platform operations, assist with configuration tasks, and collaborate with cross‑functional IT and business teams to ensure smooth platform performance.
Key Responsibilities Platform Support & Administration- Assist in day‑to‑day administration of the Service Now platform, following ITIL best practices.
- Support user and group management, role assignments, and access controls.
- Help maintain platform hygiene including basic configuration updates, scheduled job checks, and module validations
- Provide Level 1.5/Level 2 support for Service Now-related incidents, service requests, and enhancements.
- Troubleshoot issues related to forms, UI policies, client scripts, workflows, and catalog items under senior team guidance.
- Work with development and functional teams to test new releases, patches, and configurations.
- Support configuration of Service Now modules such as Incident, Change, Problem, Knowledge, Service Catalog, and CMDB.
- Assist in preparing update sets and documentation for changes.
- Create and maintain basic reports, dashboards, and lists used by IT and business teams.
- Assist in CMDB data updates and attribute maintenance.
- Follow defined processes for incident, request, and change management.
- Ensure compliance with quality standards, documentation guidelines, and audit requirements.
Background in IT, SaaS platforms, IT support, or enterprise applications.
Mandatory Service Now Certified System Administrator (CSA) certification.
Basic understanding of ITIL or IT service management concepts.
Ability to troubleshoot logically and collaborate with global teams.
Strong communication skills and eagerness to learn the Service Now ecosystem.
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