Technical Support & Field Applications Specialist

Technical Support & Field Applications Specialist

Milford, United States | Posted on 06/24/2026

M4 Knick believes that working with process measurement & control equipment should not be painful. We focus on pH/ORP, Conductivity, and Oxygen measurements for both industrial and municipal markets. Our offering includes sensors, analyzers/transmitters, portable meters, fittings, and automated systems.

M4 Knick is a proud member of the Knick family of companies. Together, our customer service, process expertise, and comprehensive product range provide an exceptional user experience. Our customers benefit from reduced maintenance costs, increased process uptime, improved safety, and long‑term operating savings.

The Technical Support & Field Applications Specialist provides high‑quality technical support to customers, external sales representative partners, and internal sales teams for M4 Knick products. This hybrid role blends in‑house technical troubleshooting with hands‑on field service.

Based out of our Milford, OH headquarters, the successful candidate will resolve application challenges via phone and email while regularly traveling to customer locations to perform equipment startups, commissioning, calibrations, training, and advanced troubleshooting activities.

• Office‑Based Support: 50–75% of time dedicated to customer support, application specification, and product service at headquarters.
• Field‑Based Service: 25–50% of time dedicated to customer site visits for equipment commissioning, training, and onsite troubleshooting.
• Reporting Structure:
  Reports directly to the Technology Manager.

M4 Knick is a growing supplier of engineered liquid analysis systems headquartered in Milford, Ohio, serving industrial and municipal customers throughout North America.

We proudly support industry leaders including Anheuser‑Busch, Duke Energy, Exxon Mobil, Merck, and many others across the chemical, power, food & beverage, refining, pharmaceutical, and water treatment industries.

As a growing organization, we offer the opportunity to make a direct impact while developing technical expertise, industry knowledge, and professional skills in a collaborative environment.

• Specify Equipment:
  Gather essential process information to evaluate applications, recommend solutions, and support accurate product quotations.
• Resolve Issues:
  Assist customers, sales representative partners, and internal teams with setup, configuration, troubleshooting, and optimization of measurement equipment.
• Assist with RMAs:
  Evaluate, test, and diagnose returned equipment and prepare technical evaluation reports.
• Knowledge Management:
  Document technical support cases, service reports, and solutions within company systems.
• Support application reviews, product selection, and technical quotations.

• Commissioning & Startups:
  Travel to customer facilities to perform equipment startups and verify proper installation and configuration of measurement loops.
• Calibrations & Testing:
  Perform field and bench calibration, validation, and testing of sensors and instrumentation.
• Onsite Troubleshooting:
  Diagnose equipment and application issues in industrial environments and implement technical solutions.
• Training Delivery:
  Conduct technical presentations and hands‑on product training for customers, channel partners, and internal personnel.
• Identify recurring technical issues and support continuous improvement initiatives.

• Minimum 3 years of experience working with industrial instrumentation, process control equipment, automation systems, technical support, or field service.
• Strong foundation in instrumentation and industrial process automation.
• Knowledge of pH/ORP, conductivity, and dissolved oxygen measurement technologies is preferred but not required.
• Working knowledge of 4–20 mA, HART, Modbus, Foundation Fieldbus, Profibus, and Ether Net/IP.
• Strong written, verbal, and presentation skills.
• Ability and willingness to travel…