Customer Service - Insurance

TCS, a global leader in IT services, consulting, and business solutions, leverages technology for business transformation and helps catalyze change.

" Handle inbound calls and email services inquiries on queries such as:
1) Process & status of Estimate or Supplement
2) Payment Status - Rental, Tow, Property Damage
3) Payment Issuance
4) Analyzing Payments - Void and Reissue requests
5) Status of Estimates, send copy, advise assignment submission instructions
6) Supplement or Estimate stuck in process
7) Status of Deductible
8) Status on Rental
9) Advise status on Tow
10) Advise status on Total Loss
11) Supplements not Approved, advice on supplement process
" Customer service skills with good written and verbal communication skills (role requires email/fax/phone-based communication)
" To have good data entry skills
" To have good system skills in Excel, Word and Outlook to ensure clearance of high volumes
" Expertise in Auto Claims area will be an advantage

TCS Employee Benefits

Summary:

" Discretionary Annual Incentive.
" Comprehensive Medical Coverage:
Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
" Family Support:
Maternal & Parental Leaves.
" Insurance Options:
Auto & Home Insurance, Identity Theft Protection.
" Convenience & Professional Growth:
Commuter Benefits & Certification & Training Reimbursement.
" Time Off:
Vacation, Time Off, Sick Leave & Holidays.
" Legal & Financial Assistance:
Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

About ApTask:
ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work. As an African American-owned and Veteran-owned company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management. With a focus on excellence, collaboration, and innovation, ApTask provides unparalleled opportunities for professional growth and development.

As a member of the ApTask team, you will have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success across diverse industries. Join us at ApTask and be part of our mission to empower organizations to thrive while fostering a diverse and inclusive work environment.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued g each interview.

Candidate Data Collection Disclaimer:
At ApTask, we prioritize safeguarding your privacy. As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes. Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws. Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment.

If you have any concerns or queries about your personal information, please feel free to contact our compliance team at .

Applicant Consent:
By submitting your application, you agree to ApTask's () and , and provide your consent to receive SMS and voice call communications regarding employment opportunities that match your resume and qualifications. You understand that your personal information will be used solely for recruitment purposes and that you can withdraw your consent at any time by contacting us at  or  Message frequency may vary.

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