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Customer Success Coordinator
Job in
Milford, Clermont County, Ohio, 45150, USA
Listed on 2026-02-16
Listing for:
Beneficial Talent Source
Full Time
position Listed on 2026-02-16
Job specializations:
-
Management
Account Manager, Client Relationship Manager
Job Description & How to Apply Below
National Account Project Manager
- Serve as the primary point of contact for a designated group of National Account customers.
- Manage the full order lifecycle: quotes, order entry, changes, RMAs, invoicing, and project updates.
- Build and maintain strong customer relationships, acting as a trusted partner.
- Coordinate closely with plant schedulers and production to ensure on-time delivery.
- Communicate ship dates, delays, and changes proactively to customers.
- Enter and verify quotes and orders per company guidelines using ERP systems.
- Monitor production schedules vs. open orders to meet delivery commitments.
- Troubleshoot and resolve order, invoicing, RMA, or installation issues.
- Track and report on weekly performance metrics and key KPIs.
- Collaborate with Sales, Production, Channel Partners, and Customer Project Managers throughout the sales-to-invoice cycle.
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