Team Lead - Auto Finance Division

Team Leader – Auto Finance Back Office Operations

We are seeking an experienced and results-oriented Team Leader to manage a team of approximately 25 associates supporting back-office operations for a leading Auto Finance client in the United States
. The ideal candidate will have strong people leadership skills, extensive operational management experience, and domain expertise in Consumer Lending, Auto Finance, Loan Servicing, Credit Operations, or Financial Services Operations
.

The Team Leader will be responsible for driving operational excellence, ensuring service level compliance, maintaining quality standards, managing productivity, and leading continuous improvement initiatives while delivering an exceptional client experience.

• Lead, coach, and mentor a team of approximately 25 back-office associates.
• Conduct regular team meetings, one-on-one coaching sessions, and performance reviews.
• Manage attendance, scheduling, workforce utilization, and employee engagement initiatives.
• Develop career progression plans and identify training needs across the team.
• Foster a culture of accountability, collaboration, and continuous improvement.

• Oversee day-to-day processing activities across auto finance and consumer lending operations.
• Ensure adherence to established SLAs, productivity targets, quality metrics, and turnaround times.
• Monitor workflow volumes and allocate resources to meet business requirements.
• Identify bottlenecks and implement process improvements to enhance operational efficiency.
• Ensure consistent application of process controls and compliance standards.

• Maintain high levels of accuracy and quality in transaction processing.
• Ensure compliance with client policies, regulatory requirements, and internal controls.
• Conduct root cause analyses on errors and implement corrective action plans.
• Partner with Quality, Training, and Compliance teams to improve performance outcomes.
• Support internal and external audits as required.

• Serve as the primary point of contact for operational issues within the assigned process.
• Provide regular performance updates and MIS reporting to Operations Management.
• Collaborate with client stakeholders to address concerns and drive service improvements.
• Participate in governance meetings and business reviews.

• Track and report key operational metrics including:
• Productivity
• Accuracy
• Quality Scores
• Attendance and Attrition
• Analyze trends and drive action plans to improve operational performance.
• Prepare daily, weekly, and monthly management reports.