Service Manager

Service Manager

Join Our Team as a Service Manager!

Location:

PDQ Doors - Milford, Ohio Annual Salary: $65, (Based on Experience & Performance)

Reports To:

General Manager / Brand President

PDQ is looking for a hands-on Service Manager to lead our service department and develop a high-performing team of technicians.

This isn't a desk job. You'll spend time in the field coaching technicians, conducting ride-alongs, reviewing performance metrics, solving customer issues, and helping your team succeed. You'll be responsible for driving service revenue, improving operational performance, and delivering an outstanding customer experience.

If you're a proven leader who enjoys coaching people, holding teams accountable, and improving results, we'd love to meet you.

• Coach, mentor, and support service technicians through regular ride-alongs and one-on-one meetings
• Set clear expectations and hold the team accountable to company standards
• Lead daily huddles and team meetings
• Foster a positive, high-performance culture

• Monitor key performance metrics, including:
• Revenue per technician
• Average ticket
• Close rate
• Membership sales
• Customer satisfaction
• Callback and warranty rates
• Technician efficiency
• Develop action plans to improve results and department profitability

• Manage technician schedules and workflow
• Ensure jobs are completed accurately and efficiently
• Support dispatch and customer service teams
• Maintain consistent service quality and operational standards

• Interview and help hire top technicians
• Lead onboarding and training for new employees
• Conduct 30, 60, and 90-day check-ins
• Build a strong pipeline of future talent

• Resolve customer escalations professionally
• Coach technicians on communication and service excellence
• Help turn challenging situations into positive customer experiences

• 5+ years of experience in the service industry
• 3+ years of leadership experience
• Experience managing and coaching field technicians
• Strong understanding of service performance metrics (KPIs)
• Proven ability to improve team performance and profitability
• Experience handling customer escalations
• Service Titan experience is a plus

• A strong leader who leads by example
• Results-driven and accountable
• An effective coach who enjoys developing others
• Organized and process-oriented
• Comfortable making decisions using data and KPIs
• A clear communicator who builds trust with employees and customers

Within your first 90 days, you'll:

• Build relationships with your team
• Establish regular coaching and accountability
• Improve technician performance and operational consistency
• Reduce callbacks and warranty issues
• Increase revenue, customer satisfaction, and overall department performance

If you're ready to lead a winning team and make a lasting impact, we'd love to hear from you.

What We Offer:

• Competitive Salary: $65,000 – $75,000 per year
• Full Benefits:
  Medical, Dental, Vision, Employer-Paid Life & Disability Insurance
• Company Vehicle, Tools & Gas Card
• 401(k) with Company Match, HSA & FSA Options
• Paid Time Off & Holidays
• Employee Discounts & Referral Bonuses
• Ongoing Training & Development Opportunities
• A Clear Path to Growth within a National Family of Service Brands

If you're ready to drive operational excellence, build a winning team, and lead with purpose —

PDQ Garage Doors wants to hear from you! Apply today and open the door to your next great career move!