Sales Support Specialist

Sales Support Specialist

We are seeking a full‑time Sales Support Specialist to support the Sales and Marketing team in driving growth across Melink’s suite of solutions. As a small‑medium sized business in the emerging energy efficiency and renewable energy space, our goal is to grow sales to help change the world one building at a time. The ideal candidate will provide the foundation necessary to support such growth by working cross‑collaboratively with our Business Development, Customer Success, Engineering, and Operations teams.

• CRM Support (Hub Spot). Serve as the team’s primary Hub Spot administrator – input, update, and manage customer and prospect data, build and maintain workflows for automation, and generate reports to support sales visibility and pipeline management.
• Prospecting Support. Assist Business Development Managers with identifying and qualifying leads for Melink’s suite of solutions, conducting research and maintaining accurate prospect records in Hub Spot.
• Customer Set‑Up. Own the full customer onboarding process, including coordinating Certificates of Insurance (COIs), vendor set‑up documentation, SAP Business Partner creation, and establishing payment terms and billing preferences.
• Order Entry. Enter and manage sales orders in SAP (ERP) for new projects and programs, ensuring accurate and timely order creation and coordinating a smooth handoff to the Project or Program Management team.
• Estimating. Collaborate cross‑functionally with the Engineering team to develop accurate estimates for Melink’s solutions, supporting the sales process with timely and well‑documented proposals.
• Energy Savings Report Creation. Generate and deliver energy savings reports, ensuring data accuracy and presenting findings in a clear, customer‑ready format to support sales conversations and client retention.
• Data Analytics & Sales Presentation Support. Extract and analyze customer and sales data to build compelling presentations for customer meetings and internal business reviews, translating data into actionable insights.
• Project Handoff Documentation. Prepare and coordinate complete project handoff documentation from sales to the Project or Program Management team, ensuring all relevant information is accurately transferred and all stakeholders are aligned for a smooth transition.
• Cross‑Team Collaboration. Work closely with Business Development, Customer Success, Engineering, A&F, and Operations teams to support the full sales cycle, address customer needs, and ensure seamless service delivery across Melink’s suite of solutions.
• Customer Service & Communication. Provide exceptional customer service both internally and externally, anticipating needs, managing written and verbal correspondence professionally, and maintaining clear communication across all levels of the organization.
• Rebate Management. Process, file, and track rebate claims, verifying eligibility and ensuring timely submission to relevant organizations.
• Additional Responsibilities. Complete additional tasks as requested by supervisor.

• Bachelor’s degree (BA) from a four‑year college or university; or one to two years related experience and/or equivalent combination of education and experience. Preference in Business Administration, Entrepreneurship, Communications, or Engineering/Industrial Technologies.
• Exceptional organizational skills to keep multiple tasks moving simultaneously.
• Keen eye for detail and the ability to follow up effectively.
• A knack for multitasking and resolving conflicts calmly.
• A high level of integrity and a commitment to top‑quality work.
• A strong work ethic and the ability to thrive in a collaborative team environment.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel) on Windows 10.
• Experience with CRM systems (Hub Spot preferred) and ERP systems (SAP a plus).
• Ability to comprehend and interpret mechanical plans and construction documentation (with training).
• Strong sales/customer service skills (i.e. interpersonal skills, public speaking/presenting abilities, written and verbal communication skills, high…