Watch Officer Lead

• Compensation: USD 124512 - USD 168091 - yearly

Founded in 1989, SOSi is among the largest private, founder-owned technology and services integrators in the defense and government services industry. We deliver tailored solutions, tested leadership, and trusted results to enable national security missions worldwide.

This is where real-time decisions drive real-world impact.

SOSi is seeking a Watch Officer Lead to take charge of mission visibility at Camp H.M. Smith—owning the operational picture across MAVEN Smart System (MSS), Solar Winds, and enterprise dashboards.

You won’t just monitor systems—you’ll lead situational awareness, drive outage coordination, and ensure senior leaders have the clarity they need to act. From tracking Priority tickets to translating complex network disruptions into actionable insights, you’ll sit at the center of mission execution—where speed, accuracy, and leadership matter most.

At SOSi, we tackle complex technical challenges head‑on—because Challenge Accepted isn’t just a motto, it’s how we operate.

• Serve as the senior operational lead for MAVEN Smart System (MSS) and Solar Winds dashboard ownership, reporting, accuracy, and operational usefulness.
• Operate as a peer lead to the DCO Lead and report directly to the INSOC Lead.
• Lead the tracking, coordination, and reporting of Priority tickets, major network outages, system outages, service degradations, and mission-impacting infrastructure events.
• Maintain real-time situational awareness of affected services, users, locations, circuits, systems, applications, mission partners, outage status, and estimated restoration timelines.
• Validate MSS and Solar Winds dashboard information against ticket updates, outage calls, service owner inputs, and operational reporting channels.
• Identify and correct gaps in dashboard visibility, stale data, missing service mappings, inaccurate status indicators, and unclear outage reporting.
• Coordinate with TNCC Watch, Net Ops, Sys Ops, engineering teams, service owners, help desk, and mission stakeholders to confirm outage status, operational impact, ownership, and restoration timelines.
• Report dashboard-driven operational information to TNCC Watch, Government leadership, and General Officer-level audiences.
• Translate dashboard data, ticket information, and technical updates into clear operational impact statements for senior leadership.
• Ensure Priority tickets and major outage records include accurate timelines, impact statements, troubleshooting updates, assigned owners, escalation actions, and closure notes.
• Lead the tracking of open issues, unresolved outages, pending escalations, leadership-directed follow-ups, and restoration actions through completion.
• Prepare and deliver outage updates, significant activity summaries, shift turnovers, executive summaries, and GO-level operational reporting.
• Lead outage calls, technical bridges, operational synchronization meetings, shift handovers, and leadership update briefs as required.
• Establish dashboard review procedures, reporting standards, escalation triggers, and turnover expectations for MSS, Solar Winds, and related operational tools.
• Recommend improvements to MSS and Solar Winds dashboards to better support command visibility, outage tracking, service health reporting, and senior-leader decision-making.
• Train and mentor watch personnel on the proper use of MSS, Solar Winds, ticketing systems, watch logs, outage reporting, and escalation procedures.
• Support the development and refinement of watch floor SOPs, dashboard reporting procedures, escalation processes, shift turnover standards, and outage reporting templates.
• Maintain operational awareness across enterprise network, infrastructure, systems, applications, and mission service environments.

• An active in scope TS/SCI security clearance.
• Bachelor’s degree in Information Technology, Computer Science, Network Operations, Systems Administration, Business, Operations Management, or related field; equivalent operational experience may be considered.
• Minimum 7+ years of experience in a Watch Officer, Lead Watch Officer, NOC, enterprise operations, service…